Terms of Use & Privacy Policy | FolioFox Australia

Terms of Use

Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms of use, which together with our privacy policy govern FOLIOFOX PTY LTD’s (FolioFox) relationship with you in relation to this website. By using this website, you consent to the processing of your personal information as described therein and warrant that all data provided by you is accurate. If you do not agree to be bound by these terms of use, then please immediately discontinue the use of our website.

The term “FolioFox”, or “us” or“we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

We may amend these terms of use from time to time without notice. Any amendment will be effective immediately upon being posted on this website. Your continued use of this website after any amendment becomes effective will constitute your agreement to be bound by these terms of use, as amended.

The use of this website is subject to the following terms:

Privacy

1. We may collect, use, store, record and transmit your personal information entered on this website. For further details, our privacy policy sets out how we will use your personal information and can be found below our terms of use. Your continued use of the website and the provision of your personal information in accordance with these terms of use and the privacy policy.

Disclaimer

2. We do not warrant, guarantee or make any representation regarding the accuracy, adequacy, reliability, completeness or timeliness of the information available on this website (Information) or that it is suitable for your intended use. The information is provided by us in good faith on an “as is” basis without warranty of any kind.

3. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms of use.

4. The Information provided is of a general nature only and should not be used as the basis for making any decision, without consulting primary, more accurate, more complete or more timely resources of information.

5. The website may contain historical information that is not current and is provided for reference purposes only.

6. The Information does not constitute professional advice or advice about the suitability of its products for your or any circumstances.

7. We do not warrant or represent that the Information is free from human or mechanical error, technical inaccuracies or other typographical errors or defects. The use of this website and the Information is at your own risk.

8. We reserve the right to vary or modify the Information contained on this website, to change or discontinue any feature or part of this website, to change the hours of availability and the equipment required to obtain access to this website, without notice and without liability.

9. We make no warranties, guarantees or representations that the material in this website will not cause damage or that material is free from any computer virus or other defects. It is your responsibility to complete a virus and similar checks on any Information downloaded.

10. All warranties, representations and implied terms and any liability which may arise in relation to your access to or use of this website or the Information is expressly excluded to the extent permitted by law.

11. We reserve the right to suspend or terminate your access to the website at our sole discretion for any reason.

12. We will use reasonable endeavours to ensure that the website is available continuously, however we do not guarantee that access to the website will be continuous or uninterrupted.

Limitation of Liability

13. We will in no way be liable to any party for any injury, loss or damage arising out of or related to the use of (or the inability to use) the Information on this website or the selection of goods or services referring to it. Under no circumstances will we be liable for any direct, indirect, incidental, special or consequential loss or damage, including loss of programs or data, loss of business, business interruption, or lost profits. If your use of this website results in the need for servicing or replacing of equipment, we will not be liable for those costs.

14. Where liability cannot be excluded, to the extent permitted by law any liability incurred by us is limited to the re-supply of the Information on the website or the reasonable costs of having the Information re-supplied.

Links to other Sites

15. Unless expressly stated, hyperlinks to third-party websites contained within the website are not maintained or controlled by us. These third-party hyperlinks are provided as a reference solely for your convenience. As a result, we make no warranties about third party websites, nor do we accept any liability or responsibility for or endorse the content or use of these websites. If you enter a third-party website from this website, you do so at your own risk. We take no responsibility for any virus, hacking or breach of security arising from the use of any such hyperlinks.

Intellectual Property

17. You acknowledge and agree that all content, coding, graphics, images, animations and Information available on this website is protected by copyright, trade mark or other intellectual property rights and laws.

18. No part of the Information may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or manner without our prior written consent. However, you may download and print these terms of use for your personal non-commercial use.

19. You expressly acknowledge that your use of this website does not result in you gaining any right, title or interest to the Information or any other aspect of the website.

20. Commercial use of the website and the Information is expressly prohibited.

21. All trade marks and trade names which appear on this website are proprietary to us and/or our affiliates. Use of these trade marks without the owner’s consent will infringe the owner’s intellectual property rights. Nothing in this website should be interpreted as granting any rights to use or distribute any names, logos or trade marks except with the express written consent of the respective owner.

Spam

22. Any publication of our e-mail address on this website is to facilitate communications relating to the goods and services supplied by us. It must not be inferred as consent by us to receive unsolicited commercial electronic messages.

Miscellaneous

23. By accessing and using this website, you agree to submit to the exclusive jurisdiction of the Courts of the State of Victoria, Australia. If you access this website from other jurisdictions, you are additionally responsible for compliance with local laws.

24. If a provision (or part of it) is held to be unenforceable or invalid, then it must be interpreted as narrowly as necessary to allow it to be enforceable or valid.

25. If a provision (or part of it) cannot be read down, then the provision (or part of it) must be severed from this Agreement and the remaining provisions (and remaining part of the provision) are valid and enforceable.

26. A party may exercise its rights at any time and does not waive those even if that party previously waived a breach or default of all or part of the same or other provisions or delayed or omitted to exercise its rights.

27. A waiver is only effective if it is signed by the party granting the waiver and only to the extent set out in the waiver.

Privacy Policy

FOLIOFOX PTY LTD (ABN 53 685 478 817), also referred to as ‘we’, ‘us’ or ‘our’, is committed to providing quality services to ‘you’, defined as any party that provides Personal Information to us and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We are committed to protecting your privacy and the privacy of any Personal Information provided to us or otherwise collected by us, offline or online including through this website.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Personal Information we collect, use and hold depends on your interaction with us and will be managed in accordance with the latest version of this Privacy Policy.

Examples of Personal Information we collect from you or third parties includes:

Names;
Email addresses;
Phone numbers;
Postal and billing addresses;
Payment details such as credit card information and previous transaction history when you have placed an enquiry, request or order online, via telephone, offline or via our website.
demographic information such as postcode;
preferences and opinions;
details of products and services we have provided to you or that you have enquired about, and our response;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
additional personal information that you provide to us directly or indirectly through your use of our website, associated social media platforms or accounts from which you permit us to collect information; and
any other information requested by us and/or provided by you.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.foliofox.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, improving our services and offerings via analytics, and for advertising and marketing activities (including to inform you about promotions, competitions, events, offers, products, or services that may interest you, for example by email or text.). We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing communications at any time using the details provided in any marketing communication or by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, for the same purpose that it was collected, including the following:

third parties, including contractors, service providers and other third parties who assist us in providing information, products, services or direct marketing to you (including our technology and data analytics providers, marketing, advertising, trend analysis and feedback collection providers, payment processors, shipping and distribution providers, event organisers, security and fraud prevention service providers, and other business or administration service providers);
third parties to collect and process data such as Google Analytics or other relevant businesses;
third parties where you consent to the use or disclosure; and
where required or authorised by law.

When we disclose your personal information to third parties, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

Cookie Usage

A cookie is a small piece of data stored on your computer’s browser that tracks your interactions with a website and stores your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. We use cookies to identify you as a returning user, enhance your experience on our website, tailor content to match your preferences, and for other similar purposes. Most internet browsers accept cookies by default, but you can adjust your internet browser settings to refuse cookies or warn you before accepting them. If you reject our cookies, some features on our website may be limited.

Cookies help us improve our services, ensure our website and app is easy to use, and assist with marketing and advertising. We also use IP addresses, tags, pixels, and other similar technology identifiers to understand customer preferences, analyse trends, administer our website, track traffic, gather demographic information, personalise customer content as well as for credit fraud protection and risk reduction.

Our website may use third party services and cookies including Google Analytics to process your cookie data. We use these services to understand website traffic and usage. Google may share cookies with partners and third parties. For more information on Google's use of cookies and how to opt out, please see:

Google's Privacy Policy;
Google's advertising and analytics cookies here;
Google's use of information from sites and apps that use Google technologies here; and
the available opt-outs for Google Analytics here.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

FOLIOFOX PTY LTD will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website. Your continued use of our services indicates that you accept the latest version of this Privacy Policy, therefore we recommend that you review it to be aware of any changes.

This Policy was last updated in July 2025.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: info@foliofox.com.au.



Terms & Conditions